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Commerce Transparency

Refund & Cancellation Policy

Effective Date: January 1, 2026 · Last Updated: September 2026

Key Principle: Google Play Store Authority

All subscriptions for Soul Court (Soul Seeker, Inner Circle, and Judges Chamber) are billed, managed, and processed exclusively through Google Play. You have complete control over your subscription at all times directly through your Google account.

1. How to Cancel Your Subscription

You can cancel your Soul Court subscription at any time without fees or penalties. Please note that uninstalling the Soul Court application does NOT automatically cancel your subscription.

Step-by-Step Cancellation via Google Play:

  1. Open the Google Play Store app on your Android device.
  2. Tap your profile icon in the top right corner.
  3. Select Payments & subscriptions > Subscriptions.
  4. Find and tap Soul Court in your active list.
  5. Tap Cancel subscription and follow the on-screen prompts to confirm.

Alternatively, you can manage subscriptions on the web via Google's subscription management portal at play.google.com/store/account/subscriptions .

2. What Happens When You Cancel

  • Access Until Expiration: When you cancel, you will continue to enjoy your full chamber benefits until the end of your current paid billing period.
  • No Future Charges: You will not be billed again unless you proactively resubscribe.
  • Balance Preservation: Soul Court operates on a strict non-destructive balance principle. Unused session entitlements accrued during your paid subscription remain saved in your account even if your tier transitions back to the Outer Court.

3. Refund Policies & Procedures

A. Within 48 Hours of Purchase (Google Play Self-Service)

Under standard Google Play policies, if it has been less than 48 hours since you purchased an in-app subscription or renewal, you can request a refund directly from Google by visiting Google Play Order History and clicking "Report a problem."

B. After 48 Hours (Direct Soul Court Assistance)

If more than 48 hours have elapsed and you experienced a technical issue (such as sessions failing to grant, system crashes during deliberation, or unauthorized charges), contact our support team directly. We review escalations fairly on a case-by-case basis.

4. Contacting Support for Billing Assistance

When reaching out regarding a billing inquiry or refund request, please provide your Google Play Order ID (which starts with GPA.xxxx-xxxx-xxxx-xxxxx, found in your Google Play receipt email):

Soul Court Commerce Desk

Email: support@court.offthesoul.info

Typical Response Time: Within 24-48 business hours.